Challenge & Refusal
As part of our Challenge & Refusal program, every day LCBO Retail employees demonstrate their vigilance in preventing sales to minors, those who appear intoxicated or those attempting to shop for either of those individuals every day. It can be one of the most difficult aspects of the job, but one that trained LCBO Retail employees take very seriously.
The results? LCBO staff challenged more than 14.5 million individuals in 2015-16 for failing to produce valid ID, appearing intoxicated or attempting to purchase for a minor or an impaired individual. Service was refused to nearly 346,000 people, with 85 per cent for reasons of age.
LCBO’s Integrity Shop Program, which is conducted by a third-party, verifies our retail employees’ compliance with our Check 25 policy, which requires staff to check ID for anyone who appears to be under the age of 25. Last year’s overall score was 90 per cent.